jeetwin asia's Privacy Policy
Your personal information is a responsibility we take seriously. This policy explains what data we collect, why we collect it, and how we keep it secure.
Introduction and Scope
jeetwin asia ("we", "our", or "the platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy ("policy") explains what information is collected from you when you use our website — https://jeetwinasia.cam — how that information is processed, and what measures we take to protect your personal data.
This policy must be read alongside our Terms and Conditions, as both documents together define the legal relationship between you and us. By using our website or services, you confirm that you have read and understood the terms of this policy.
This policy applies only to jeetwin asia's own platform. Third-party websites or services are governed by their own privacy policies, for which we are not responsible.
Information We Collect
2.1 Registration and Account Information
When you open an account at jeetwin asia, you are required to provide the following information:
- Full name (as per your national identity card)
- Date of birth (for age verification — users under 21 cannot open an account)
- Mobile number (Bangladeshi number)
- Email address
- Your preferred username and password
2.2 Identity Verification Information (KYC)
To verify your account and confirm financial transactions, particularly at the time of withdrawal, we may request the following documents:
- Photo of National Identity Card (NID) or passport
- Proof of current address
- Information confirming ownership of your mobile banking account
These documents are used solely for identity verification and financial security purposes, and are stored in encrypted form.
2.3 Financial Transaction Information
During deposits and withdrawals, we record the transaction date, amount, and the mobile banking service used (bKash, Nagad, or Rocket). Full account numbers or PINs are never stored on our servers.
2.4 Automatically Collected Information
The following information may be collected automatically when you visit the website:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device type (mobile / desktop)
- Date, time, and duration of page visits
- The page you came from (referrer URL)
- Activity logs during the session
Purpose of Data Use
3.1 Service Delivery and Account Management
jeetwin asia primarily uses your information to operate the service — creating and maintaining accounts, processing deposits and withdrawals, determining eligibility for bonuses and promotions, and tracking your gaming history and account balance.
3.2 Identity Verification and Security
We use your identity verification information to secure accounts, prevent fraud and money laundering, and confirm the identity of account holders. This includes monitoring suspicious transactions and detecting multiple accounts.
3.3 Customer Support
If you contact our support team via live chat or email, we retain records of those conversations. This helps us improve our service quality and maintain continuity when you contact us again.
3.4 Technical Improvement and Analytics
We analyse automatically collected data to improve website performance, identify bugs, and make the user experience smoother. This analysis is generally conducted in aggregated and anonymised form.
3.5 Responsible Gaming Monitoring
We analyse gaming activity patterns to identify users for whom following the responsible gaming guidelines may be important. This includes monitoring excessive betting patterns or repeated self-exclusion requests.
Cookies and Tracking Technologies
5.1 What Cookies Are and How They Are Used
Cookies are small text files stored in your browser that help the website recognise you. jeetwin asia uses cookies for the following purposes:
- Essential cookies: Keeping login sessions active, security verification, and ensuring core website functionality.
- Functional cookies: Saving your language preference, display settings, and recently played game information.
- Analytics cookies: Understanding which parts of the site are used most and monitoring performance.
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some core website functions — such as login or the deposit process — to not work properly.
Data Security Practices
6.1 Encryption and SSL Protection
Our website uses SSL (Secure Sockets Layer) technology, which encrypts every exchange of data between your browser and our servers. This makes it practically impossible for a third party to intercept data in transit.
6.2 Password Security
Your password is never stored in plain text. We use industry-standard hashing algorithms, which means our staff can never view your original password. You are advised to use a strong and unique password to protect your account.
6.3 Access Controls
Access to your personal information is restricted to a limited number of staff who need it to carry out their specific duties. Every access is logged and reviewed regularly.
6.4 Response to a Data Breach
If a data security breach occurs and there is reason to believe your information may be affected, we will notify you as quickly as possible by email or account notification and take the necessary precautionary measures.
Data Retention Period
jeetwin asia retains your personal information for as long as your account is active and for as long as required to meet legal obligations after that. Retention periods by data type are as follows:
- Account information: At least five years after account closure.
- Financial transaction records: At least five years after account closure.
- Identity verification documents: Up to five years, in compliance with financial security regulations.
- Customer support communications: Two years from the date of last contact.
- Cookies and session logs: Generally 30 to 90 days.
Once the specified period has passed, we securely delete or anonymise the data so that no individual can be identified from it.
Your Rights
8.1 Right to Access Your Data
You may request at any time to know what information we hold about you. This request can be made through customer support and we will provide it within a reasonable time.
8.2 Right to Correct Your Data
If any information on your account is incorrect or outdated, you may request that it be corrected. Verification documents may be required for changes to identity-related information.
8.3 Request to Delete Your Account
You may request that we delete your account and data. However, due to legal obligations, certain information must be retained for a specified period, as noted above (in Section 7).
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can stop them by using the unsubscribe link at the bottom of any email or by requesting it through customer support. However, transaction and security-related messages cannot be turned off while your account is active.
Policy Regarding Minors
jeetwin asia strictly prohibits its services for anyone under the age of 21 (21+ only). We do not knowingly collect personal information from any individual under the age of 21.
Date of birth is verified at registration and age is reconfirmed during identity verification. If we have evidence that a user is under 21, that account will be suspended immediately and the associated information will be securely deleted.
Changes to This Policy
We may update this privacy policy from time to time — due to changes in the service, technical improvements, or legal requirements. For any significant changes, we will notify you in the following ways:
- A clear notice will be published on the privacy policy page of the website.
- A notification will be sent to your registered email address.
- The "Last updated" date at the top of the page will change.
If you continue using the service after a change is published, you will be considered to have accepted the new policy. We recommend that you visit this page regularly.
To learn more about our services and platform, read the About Us page, which introduces jeetwin asia's services and goals.
Contact Us
If you have any questions, complaints, or requests about this privacy policy, please use the contact methods below. Our support team provides service in Bengali and English, seven days a week, 24 hours a day.
Click the chat icon at the bottom right of the website — active 24/7
[email protected]
Live Chat — Instant; Email — Typically within a short time
Bengali and English